Technology Helpdesk

Contact us by any of the following means:

In Person: Otto Olsen 115, 8:00am - 5:00pm, Monday - Friday.
By Phone: 308.865.8363
Chat Live: 24/7 help.
Online: ITS Service Request

Note: We are unable to change passwords through email and the Online Request Form due to security concerns. Please call the UNK Helpdesk if you need help changing a password.

The objective of the Technology Helpdesk is to provide first level technology support for faculty, staff and students of the University. It is the responsibility of the Technology Helpdesk staff:

  • To provide prompt and convenient responses to technology and UNK information system issues via phone, e-mail, an online request form, and walk-in support
  • To gather necessary information to perform immediate basic troubleshooting solutions
  • And when necessary, process a request by logging a work order into a tracking database that is assigned to an ITS specialist or technician