Technology Helpdesk

ITS will begin working remotely on Monday, March 23. ITS will continue to receive phone calls, respond to email and provide assistance virtually during normal business hours. Our Helpdesk contact information is (308) 865-8363 or support@nebraska.edu.

ATTENTION:  Two-Factor Authentication (2FA) is now required for UNK services including your UNK email
Setting 2FA on your UNK email on Mobile Device


ISSUE

If you are using the integrated mail apps such as Gmail for Android and Mail App on iOS on your mobile device, it may continue to ask you for your UNK password and indicate your password is incorrect.  See solution below!

SOLUTION

Download the Microsoft Outlook app to your mobile device and follow directions to set up your UNK account.   All UNK email will go through Outlook on your device.

 

Contact us by any of the following means:

In Person: Otto Olsen 115, 8:00am - 5:00pm, Monday - Friday.

By Phone: 308.865.8363
Chat Live: 24/7 help.
Email: support@nebraska.edu
Online: ITS Service Request

Note: We are unable to change passwords through email and the Online Request Form due to security concerns. Please call the UNK Helpdesk if you need help changing a password.


The objective of the Technology Helpdesk is to provide first level technology support for faculty, staff and students of the University. It is the responsibility of the Technology Helpdesk staff:

  • To provide prompt and convenient responses to technology and UNK information system issues via phone, e-mail, an online request form, and walk-in support
  • To gather necessary information to perform immediate basic troubleshooting solutions
  • And when necessary, process a request by logging a work order into a tracking database that is assigned to an ITS specialist or technician