Billing (Pinnacle)

Pinnacle is a web-based billing and service management system that helps departments manage telecommunications services more effectively. Pinnacle provides on-demand access to service records, usage detail, and expense reports. 

Billing Schedule

Bill Cycle: 1st - end of month

Bill Cycle Run Date: 24th of month

Date Invoice Notification Sent: 25th of month

Guides 

How to Access and Read Your Bill

Understanding Charges in SAP

Eligibility

Valid / current NUID and submission of approved Access Request form.

Access Request Instructions:

  1. Download and complete the ITS Billing Services User request form
  2. Return the completed form with appropriate signatures to its-telecomaccount2@nebraska.edu

Billing & Rates

Current prices for landline services are provided below. Information about cellular service and pricing can be found at https://its.unl.edu/huskertech/cellular-services/.  Detailed billing statements and service records are available in Pinnacle.”

Landline Services

Monthly Recurring Charges
Type Description Amount
Centrex-Admin Administrative analog service. Limited applicability for special equipment (e.g., fax machines, legacy conference phones). $21.50
Centrex-Res Residential analog service. $5.00
VoIP-Softphone VoIP service with softphone (Jabber). $18.00
VoIP-7841 VoIP service with 7841 phone. $21.50
VoIP-8851 VoIP service with 8851 phone. $26.50
VoIP-Other VoIP service is available in many combinations. Email its-unk-telecom@nebraska.edu for more information. $$$

Usage Charges
Type Description Amount*
Directory assistance Calls to 411 directory assistance service. $1.50-$2.00/call
Domestic long distance Calls outside the local calling area. $.026/min
International long distance Calls outside the contiguous United States. Rates vary

*USF fees apply to most usage charges. FUSF on long distance appears as a separate charge; NUSF is combined.

Move, Add, Change (MAC) Charges
Service Description Amount*
Centrex Centrex MAC requests are performed by the local telco Frontier. Charges can total from $14 - $106. up to $106
VoIP VoIP MAC requests are performed by ITS staff. Charges range from $10 - 25 depending on complexity. $10-25
Other Certain requests do not incur a charge. These include voicemail passcode resets and service disconnect orders. $0

 

Visit https://psc.nebraska.gov/sites/psc.nebraska.gov/files/doc/telephone_bill_charges.pdf for more information on surcharges and taxes that may appear on your bill.