Seeking Qualtrics Support

Posted: July 24, 2020 12:00:00 AM CDT

As of August 19, 2020, Qualtrics users seeking phone support from Qualtrics, will be required to login to their Support Portal in order to connect with Qualtrics Support. This change is a required security update to ensure the utmost privacy of user accounts, including preventing anyone from posing as another user. Email and chat support have already required authentication as of May 13, 2019, and we are Qualtrics bringing phone support up to parity with all support contact methods.

When accessing the Support Portal, you need to login with the campus SSO. For a detailed walkthrough, please visit the Contacting Supportpage.

Step by step instructions to chat, email, or call Qualtrics Support Team:

 

Login to Qualtrics > Help > Contact Support> Sign in with SSO > for Organization ID enter UNK > Continue > I have different support request > Survey Platform > Select one of the three options – Chat,email, or Phone. 

 

For more information contact:

Shahla (308-865-8861)

By: Shahla Alavi

Category: General, Information Technology Services

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