Help & Support

We provide a collection of user guides for your reference. Please contact us with specific questions.

Consumer Protection

Consumer Protection: Information on the safe use of telecommunications services.

Pinnacle Service Management System

Pinnacle Quick Start Guide: The basics of using Pinnacle, including logging in and basic navigation.

The Pinnacle Bill Report: Generating and interpreting your bill report.

Telephone Instruments

Equipment: Information and user guides for telephones supported by UNK Telecommunications.


Troubleshooting: Information on troubleshooting common issues with telecommunications services and equipment.

Voice Services

Call Features: Instructions on using voice service features, like call transfer, 3-way calling, and more.

Dialing Instructions: Information on how to dial from a UNK phone.


Reference Guide