Guide to VoIP Discovery Form

1.) Your full name.

2.) Your UNK email address.

3.) Your assigned telephone number.

4.) Your IP address. There are several ways to determine your IP address, including the website

5.) One benefit of Cisco's unified communication's solution is that more devices can be used as a phone. You can even make and take calls using your UNK phone number with your computer (i.e., a softphone) or smartphone (i.e., a mobile softphone).
  • Hardphone - a traditional desk phone
  • Softphone - a software application (Jabber) on your computer similar to Skype or Zoom
  • Mobile softphone - a mobile application (Jabber) on your smartphone
Note that the cost of service will increase with the number of devices selected: One phone: $17.00 per month. Two phones: $19.50 per month. Three or more phones: $20.50 per month. Also, a hardphone will carry a higher cost ($4.50 - $9.50 per month) relative to a softphone alone ($1.00 per month).

5.a.) If you selected a hardphone, you must indicate which phone you would like. Note that there is a cost differential in phones.
  • 7841 - a full-featured phone suitable for most users ($4.50 per month)
  • 8851 - an advanced phone with color display, bluetooth and additional line buttons ($9.50 per month)
5.b.) If you selected a mobile softphone, you must indicate whether your smartphone is an iPhone or Android. These are the only two platforms supported at this time.

6.) Mobility features like single number reach and move-to-mobile offer a tighter integration with your cellular phone without disclosing its number.
  • Single Number Reach – provides users the ability to be reached via a single enterprise phone number that rings on both their VoIP phone(s) and their cellular phone simultaneously.
  • Move-to-Mobile – allows users to send an in-progress call to their cellular phone without losing the connection. The call can be moved back to the user's desk phone simply by hanging up the call on their cellular phone and picking it up on their desk phone.
7.) Indicate which accessories you currently use. Please specify the make/model of your headset in part 9.

8.) Voicemail service is included at no additional charge. Further, you may elect to receive your messages by email as an added conveneince.

9.) Please include any questions you may have or clarification of your responses to the questions above.