Helpdesk

The purpose of the ITS Helpdesk is to provide first level IT support for faculty, staff and students of the University.  The Helpdesk staff endeavors to provide prompt and convenient response to your technical issues through phone, e-mail, an online request form, and walk-in support.  It is the responsibility of the Helpdesk staff to gather necessary information to perform basic troubleshooting or begin processing your request to be logged into a call tracking database and assigned to an ITS specialist or technician. 

Help Us. Help You.

Steps for resolving computer related issues.

1. Go through this troubleshooting checklist.
   • Is the system on?
   • Is everything plugged in?
   • Do you see any loose/unplugged cables?
   • Does your machine have power?
   • Does the office area have power?
   • Has the brightness or contrast been turned down/up on the monitor?
   • Has the power strip blown a fuse? Is it still plugged in?
   • Has anything changed, been upgraded or modified on your system since it last was working?
   • Has the machine been moved?
   • Are others experiencing the same problem?
   • Can you get the problem to reoccur after rebooting your machine?
   • Are you typing your password and username correctly? Is the caps lock key on? (passwords and ID's may be case sensitive)
   • Are you using the correct Userid for the system you are trying to access
   • How long has this problem been going on?
   • When did it last work properly?
2. Have the following information ready for your ITS Technician.
   1. Make and model of computer.
   2. Operating system and version (e.g. Windows 2000/XP…, Mac OSx).
   3. Exact text of error message (if any).
   4. Describe briefly what you were trying to do and what happened, the exact sequence of events that led to the problem (e.g. the commands issued, or procedures followed).
   5. (Faculty/staff only) Name and version of the software (if you suspect that it is a software problem).
   6. (Faculty/staff only) If known, the hardware component failing (if you suspect that it is a hardware problem).
   7. If a networking problem, what are you unable to access, is it just your system or the building/floor? (What are you able to access and not access?)
3. Contact Us by any of the following means:

   In Person:	Otto Olsen 115, 8:00am - 5:00pm, Monday - Friday.
   By Phone:	308.865.8363
   Chat Live:	Click HERE, 24/7 to start a session.
   Email:	unkhelpdesk@unk.edu
   or Online:	Helpdesk Online Request Form

Office of Information Technology Services, 114 Otto Olsen Bldg, (308) 865-8950
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