Pinnacle is a web-based billing and service management system that helps departments manage telecommunications services more effectively. Pinnacle provides on-demand access to service records, usage detail, and expense reports.
Bill Cycle: 1st - end of month
Bill Cycle Run Date: 24th of month
Date Invoice Notification Sent: 25th of month
How to Access and Read Your Bill
Valid / current NUID and submission of approved Access Request form.
Access Request Instructions:
Current prices for landline services are provided below. Information about cellular service and pricing can be found at https://its.unl.edu/huskertech/cellular-services/. Detailed billing statements and service records are available in Pinnacle.”
Monthly Recurring Charges |
||
| Type | Description | Amount |
| VoIP-Softphone | VoIP service with softphone (Jabber). | $18.00 |
| VoIP-7841 | VoIP service with 7841 phone. | $21.50 |
| VoIP-8832 | VoIP service with 8832 conference phone. | $44.50 |
| VoIP-8851 | VoIP service with 8851 phone. | $26.50 |
| VoIP-Other | VoIP service is available in many combinations. Email its-unk-telecom@nebraska.edu for more information. | $$$ |
Usage Charges |
||
| Type | Description | Amount* |
| Directory assistance | Calls to 411 directory assistance service. | $1.50-$2.00/call |
| International long distance | Calls outside the contiguous United States. | Rates vary |
|
*USF fees apply to most usage charges. FUSF on long distance appears as a separate charge; NUSF is combined. |
||
Move, Add, Change (MAC) Charges |
||
| Service | Description | Amount* |
| VoIP | VoIP MAC requests are performed by ITS staff. Charges range from $10 - 25 depending on complexity. | $10-25 |
| Other | Certain requests do not incur a charge. These include voicemail passcode resets and service disconnect orders. | $0 |
Visit https://psc.nebraska.gov/sites/psc.nebraska.gov/files/doc/telephone_bill_charges_1.pdf for more information on surcharges and taxes that may appear on your bill.
