University of Nebraska Kearney

The objective of the Technology Helpdesk is to provide first level technology support for faculty, staff and students of the University.  It is the responsibility of the Technology Helpdesk staff: 

• To provide prompt and convenient responses to technology issues via phone, e-mail, an online request form, and walk-in support 
• To gather necessary information to perform immediate basic troubleshooting solutions 
• And when necessary, process a request by logging a workorder into a tracking database that is assigned to an ITS specialist or technician 

Help Us. Help You.

Steps for resolving computer related issues.

1. 1. Make and model of computer.
   2. Operating system and version (e.g. Windows 2000/XP…, Mac OSx).
   3. Exact text of error message (if any).
   4. Describe briefly what you were trying to do and what happened, the exact sequence of events that led to the problem (e.g. the commands issued, or procedures followed).
   5. (Faculty/staff only) Name and version of the software (if you suspect that it is a software problem).
   6. (Faculty/staff only) If known, the hardware component failing (if you suspect that it is a hardware problem).
   7. If a networking problem, what are you unable to access, is it just your system or the building/floor? (What are you able to access and not access?)

    
   Contact us by any of the following means:

   In Person:	Otto Olsen 115, 8:00am - 5:00pm, Monday - Friday.
   By Phone:	308.865.8363
   Chat Live:	Click HERE, 24/7 to start a session.
   Email:	unkhelpdesk@unk.edu
   or Online:	Helpdesk Online Request Form

Office of Information Technology Services, 114 Otto Olsen Bldg, (308) 865-8950
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