Departments should report all service calls for typewriters covered on the University's maintenance agreements to Business Services. It is important that all calls are made to Business Services so that an accurate log of service can be maintained. Call in repair by reporting name, office, serial number of the typewriter, and identify the specific problem.
Service Contract information:
Loan Machine : Some instances forbid Nebraska Office Service to repair machines on-site. In these instances a loan machine will be provided at no charge (consumable parts are chargeable – i.e. ribbons, correction tapes, printer cartridges, etc.) until the owners machine is returned.
Yearly Cleaning: The service contract includes one (1) yearly cleaning on the contracted machines at no charge. The service will be scheduled in advance with the University of Nebraska at Kearney and Nebraska Office Service at a mutually agreed upon time.
Service List: An internal list of all service work done on all machines is kept on file at Nebraska Office Service for documentation and can be referred to by both parties at anytime.
Service Notification: Anytime a Nebraska Office Service technician responds to a service call, notification will be given to Business Services in writing of their visit and documented in the internal service list. Written Notification will be left with the department in which the technician responded.
Diagnostic Fee: A $35.00 diagnostic fee will be charged to any machine not covered under the service contract. This fee only applies if you decide not to have the work preformed on the machine. This fee is forgiven if you decide to go ahead with the work or if you purchase a different machine.
Contract Exclusions: The following items are excluded from the service contract: Ribbons, platens, cases, sound covers, feel rollers, customer abuse and/or negligence.