COE Technology Support

Technology Support Resources

• ITS Faculty and Staff Support
• Zoom Video Tutorials
• VidGrid Recorder
• Canvas Resources
• ITS Student Services

Tech Support Requests

Process for Reporting All Issues

1. Call Help Desk-8363. This will connect user with the main Technology Help Desk. The Help Desk Representative will ask the user to describe the problem and will attempt to determine the underlying issue to move toward resolution. A support ticket will be generated.
2. An email will be generated and sent to the user reporting the problem indicating the support ticket number. This allows the user to be notified of the status of the ticket. If the problem was resolved, the email will indicate the support ticket has been closed. If the problem is not resolved, the Help Desk Representative will log the ticket and route it to appropriate personnel for resolution.  

VOIP Desk Phones and Soft Phones

Please visit the UNK VOIP site for user guides related to using the VOIP desk phones and soft phones.