COE Technology Support

Technology Support Resources

Windows and MacOS Computer Maintenance and Troubleshooting

Tech Support Requests

Process for reporting Technology issues for office computers (faculty & staff), labs (non-teaching), and research computers

  1. Call Help Desk-8363.  This will connect user with the main Technology Help Desk.  The Help Desk Representative will ask the user to describe the problem and will attempt to determine the underlying issue to move toward resolution.  A support ticket will be generated.
  2. An email will be generated and sent to the user reporting problem indicating the support ticket number.  This allows the user to be notified of the status of the ticket.  If the problem was resolved, the email will indicate the support ticket has been closed.  If the problem is not resolved, the Help Desk Representative will log the ticket and route it to appropriate personnel for resolution.  

Process for reporting Technology issues in Classrooms

  1. Please contact Shawn Lienemann at 8795 for assistance.  Your message to Shawn’s phone will either be picked up by Shawn directly or, if he does NOT answer, it will go directly to the Help Desk. If it goes to the Help Desk, the Help Desk Representative will either troubleshoot with you or, if more extensive work needs to be done by our student workers or Shawn, the Representative will forward the information to Shawn. 

VOIP Desk Phones and Soft Phones

Please visit the UNK VOIP site  for User Guides related to using the VOIP desk phones and soft phones.